Compliance at Helperbird

At Helperbird, we take privacy and security seriously — not just as a policy, but as a promise to all our users. Our dedication is especially profound when it comes to protecting the rights and safety of students and children under the age of 13. In alignment with our terms of service, we rigorously adhere to the Family Educational Rights and Privacy Act (FERPA) and the Children's Online Privacy Protection Act (COPPA), ensuring a secure and compliant environment for every user.

Family Educational Rights and Privacy Act (FERPA)

Our browser extension, designed to enhance the browsing experience, stands firm in its commitment to not collect any personal information or education records. In strict compliance with FERPA:

We do not access, use, or disclose any education records.

Our tools are crafted to ensure that student privacy is respected and protected at all times, and we do not knowingly collect or store any personal information from our users in this context.

Children's Online Privacy Protection Act (COPPA)

In line with COPPA, Helperbird adopts a zero-tolerance policy towards collecting personal information from children under the age of 13. Our approach is designed to guarantee a safe, enriching online experience without compromising privacy:

No Personal Information Required

Our app functions without needing any personal details from our users, ensuring children can safely enhance their browsing without risk.

No Cookies or Tracking

We stand against the use of cookies, third-party tracking, and any other technologies that could compromise user privacy, and we do not knowingly collect or store any personal information through these means.

Ensuring Privacy for All Ages

Understanding the importance of accessibility and privacy for users of all ages, Helperbird is committed to the principles set by COPPA and FERPA. We strive to create a safe and accessible online environment for everyone, including the most vulnerable users:

For Basic Features

We offer our services without requiring a login, ensuring that these tools are readily accessible to all users. This approach allows us to not knowingly collect or store any personal information, ensuring ease of access while maintaining strict privacy.

For Helperbird Pro

Those interested in Helperbird Pro can sign up at Helperbird.com/pricing/. The signup process is conducted through our secure payment processor, Stripe, to guarantee a safe and compliant experience. For users under 13, additional steps, including the requirement for parental or guardian consent, are in place to ensure safety and compliance with legal standards.

In-App (Extension) Verification

After signing up, users of the Helperbird extension are given the option to allow email verification associated with their browser profile. This process is crucial for accessing Pro features but is designed with privacy at its core. We do not engage in tracking or storing personal information, underscoring our commitment to not knowingly collect or store any personal data.

Subscription Key Method

For users preferring to maintain their privacy, we offer a subscription key method as an alternative. This option provides access to Pro features without the need to disclose an email address, aligning with our commitment to privacy and user choice.

Continuous Compliance and Improvement

We are continuously working to ensure our services comply with the latest standards, conducting regular reviews and updates to our practices. This commitment to ongoing improvement helps us stay in line with compliance laws and maintain the highest levels of privacy and security for our users.

Verifiable Parental Consent

To comply with online safety regulations for children under 13, we require schools or teachers to obtain parental consent before allowing a student under 13 to allow Helperbird to know their email. This step is necessary for us to verify whether the student has access to Helperbird Pro or is included in a Helperbird Pro Unlimited subscription. It's important to clarify that we're asking for the student's email, not for personal information, solely to check their subscription status.

We prioritize privacy, which is why our free version doesn't require users to log in or provide an email. For those who opt for Helperbird Pro, we offer a subscription key as an alternative. This method allows access to Pro features while maintaining email privacy, ensuring users can enjoy our services without sharing more information than they're comfortable with.

Have Questions or Concerns?

Your trust and safety are paramount to us. For any inquiries or feedback regarding our privacy practices or how we comply with FERPA and COPPA, please reach out to us at [email protected]. We're here to ensure your experience with Helperbird is secure, private, and enriching for all.

Note: Helperbird does not use third-party tracking or software.