Troubleshooting Common Helperbird Issues

Having trouble with Helperbird? Here are solutions to the most common issues users encounter.

Helperbird Not Appearing

If you can't see the Helperbird icon in your browser toolbar:

Check if it's pinned The extension might be installed but hidden. Click the puzzle piece icon (Chrome/Edge) or the extensions menu to find Helperbird and pin it to your toolbar. Learn how to pin Helperbird.

Check if it's enabled Go to your browser's extensions page and make sure Helperbird is turned on.

Reinstall the extension Sometimes a fresh install helps. Remove Helperbird, restart your browser, and reinstall from the store.

Features Not Working

If Helperbird features aren't working on a page:

Check if Helperbird is turned on Open Helperbird and make sure the toggle at the top says "Helperbird is on". Learn how to turn Helperbird on.

Refresh the page Some features need a page refresh to activate. Try reloading the page after enabling a feature.

Check the page type Helperbird doesn't work on certain pages like browser settings pages, the Chrome Web Store, or some internal pages. This is a browser security restriction.

Check for Pro features If you're trying to use a Pro feature, make sure you're logged in with an active subscription.

Login Issues

If you can't log in or your Pro features aren't appearing:

Check your email Make sure you're using the same email address you used when you signed up for Helperbird Pro.

Enable browser sync (Chrome/Edge) Email login requires browser sync to be enabled. Learn how to enable browser sync.

Try a subscription key If email login isn't working, use your subscription key instead. You can find it in your welcome email or request it from support.

Clear and re-enter Try logging out, clearing the subscription key field, and entering it again.

Extension Crashing

If Helperbird keeps crashing or freezing:

Update your browser Make sure you're running the latest version of your browser.

Update Helperbird Check that you have the latest version of Helperbird installed.

Disable other extensions Sometimes other extensions conflict with Helperbird. Try disabling other extensions temporarily to see if that fixes the issue.

Clear browser cache Clearing your browser's cache and cookies can resolve unexpected behavior.

Reinstall As a last resort, remove Helperbird completely and reinstall it fresh from the extension store.

Text to Speech Not Working

If Text to Speech isn't reading aloud:

Check your volume Make sure your device volume is turned up and not muted.

Check browser permissions Your browser might be blocking audio. Look for a speaker icon in the address bar and make sure audio is allowed.

Select text first Some Text to Speech modes require you to select text before clicking play.

Changes Not Saving

If your settings aren't saving between sessions:

Check browser sync If you're on Chrome or Edge, enable browser sync to save your settings.

Check private/incognito mode Settings may not save in private browsing mode.

Try a different browser profile If you're using a managed or guest profile, try using a regular browser profile instead.

Video Tutorial

Need Additional Help?

Still having issues? Reach out to our Helperbird support team and we'll help you troubleshoot!