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How to Report an Issue with Helperbird

Learn how to report a bug or issue with Helperbird and share debug information with the support team to help resolve your problem faster.

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Why Report an Issue?

If something is not working correctly in Helperbird, reporting the issue with your debug information helps the support team diagnose and fix the problem much faster. Debug information includes details about your browser, extension version, and current settings — it does not include any personal data.

Step 1: Open Helperbird

Click the Helperbird icon in your browser toolbar. It looks like a small owl and is usually in the top-right corner of your browser.

This will open the Helperbird menu.

Step 2: Open the Settings Page

Click the gear icon in the top-left corner of the Helperbird menu. This will open the Settings page. You will see an Info section with your version number, sync toggle, and links to the Roadmap, Help, and Report an issue.

Step 3: Click Report an Issue

In the Info section of the Settings page, find the Report an issue row and click the View button next to it.

A panel will appear showing your debug information.

Step 4: Copy the Debug Information

Click the Copy button to copy all the debug information to your clipboard. This includes your browser type, extension version, and current feature settings.

Step 5: Send It to Support

Go to the Helperbird support page and send a message describing your issue. Paste the debug information you copied into your message. Be sure to also include:

  • What you were trying to do
  • What happened instead
  • The website where the issue occurred (if applicable)

The more detail you provide, the faster the support team can help.

Tip: If a feature is not working on a specific website, include the website URL in your report. Some websites have restrictions that can affect how Helperbird works.

Video Tutorial

Coming soon

Need Additional Help?

If you cannot access the debug info or need immediate help, please contact the Helperbird support team directly at Helperbird support. We are always happy to help.

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What People Are Saying

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I am an assistive technology consultant for 30 school districts. I am adding Helperbird to the list of reading resources that I have available.

Denise Young

Denise Young

Parent

This chrome extension is absolutely amazing. I'm a Primary school teacher and it helps children with a broad range of needs. It's so easy to set up. I love the way it syncs across devices so set up is seamless across all the children's computers. The customizable features are a game changer for allowing children to enjoy reading and accessing the web in our school. The best application I have ever seen for school children. Looking forward to trying the iPad application soon.

Luke Mccarthy

Luke Mccarthy

Teacher

Helperbird is an excellent extension supporting a range of learning differences. Aside from providing many evidence-based dyslexia-assistive tools, the extension also functions as an easy-to-use, feature-rich web experience customization tool suitable to support a wide range of cognitive differences (i.e., color blindness and ADHD-related focus concerns, among others). Also, the developer is a very good person who supports the various learning-different communities in many ways, including by designing the free version of Helperbird to provide enough functionality to be beneficial to people who cannot afford to subscribe to the full-function version.

Kirk Smith

Kirk Smith

Helperbird user

I really liked the ease of setting up and also accessing the tool while you are on chrome. I had no trouble, and within a week found myself using it without even noticing.

Daniel C.

Daniel C.

Account Executive

Brilliant extension! Have tired it for my daughter and she has come on leaps in school. While there are plenty of free features, the paid ones are only 30 USD a year. Can't recommend this enough.

Gary O'Connor

Gary O'Connor

Helperbird user

so useful and helpful!! i can actually retain so much more info in my head now. thanks man, you are so awesome and i appreciate all the kind words. thank you. :)

A Google User

A Google User

Helperbird user

Helperbird logo: Stylized owl with large yellow eyes and a beige face, against a green background.

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