Troubleshooting Guides for Helperbird
Running into issues? Our troubleshooting guides help you quickly fix common problems with Helperbird.
Troubleshooting guides
Network and Firewall
Having trouble unlocking Helperbird Pro? It might be a network or firewall issue. Learn how to check your connection, ensure everything's allowed, and get back to using Helperbird Pro without a hitch.
Read guideWhy Helperbird Doesn't Work on Certain Pages
Learn why Helperbird and other browser extensions can't work on certain pages, like Chrome's internal settings or Firefox's about pages. Understand the reasons behind these restrictions and see examples of the specific pages affected.
Read guideText to Speech Not Working
Fix Text to Speech issues in Helperbird. Learn how to troubleshoot when audio isn't playing, voices aren't loading, or TTS stops working.
Read guideSettings Not Syncing
Fix sync issues in Helperbird. Learn how to get your settings and preferences to sync properly across all your devices and browsers.
Read guidePro Features Still Locked
Fix issues when Helperbird Pro features appear locked even after subscribing. Learn how to activate your subscription and unlock all Pro features.
Read guideHelperbird Running Slow
Fix slow performance in Helperbird. Learn how to speed up the extension and resolve lag or freezing issues.
Read guideWhy Helperbird Is Greyed Out on iPad
Learn why Helperbird and other Safari extensions may appear greyed out on iPads deployed with Jamf. Understand Apple’s iPadOS limitations, Screen Time restrictions, and what admins and users can do to enable Safari extensions correctly.
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