Sale: Get Helperbird Pro for $15
Helperbird Helperbird logo: Stylized owl with large yellow eyes and a beige face, against a green background.

Domains to Whitelist for Helperbird

A quick reference for IT admins showing which domains need to be whitelisted for Helperbird to work in your school or organization.

·

If your school or organization uses a firewall, content filter, or proxy, you may need to whitelist certain domains for Helperbird to work properly. This guide lists everything your IT team needs.

Required Domains

These domains must be accessible for Helperbird to function:

DomainPurpose
helperbird.comMain website and help documentation
www.helperbird.comMain website
engine.helperbird.appHelperbird engine for subscription validation and features
api.helperbird.comAPI for subscription checks and feature data

Email Domain

Helperbird sends emails from the following domain. If your email system has strict filtering, make sure this domain is allowed:

DomainPurpose
helperbird.comSubscription emails, account notifications, and support replies

Emails will come from addresses like [email protected] and [email protected].

Optional Domains

These domains are used by specific Helperbird features and may need to be whitelisted depending on your setup:

DomainFeatureNotes
chrome.google.comChrome Web StoreNeeded to install or update the extension
microsoftedge.microsoft.comEdge Add-ons StoreNeeded for Edge installations
addons.mozilla.orgFirefox Add-onsNeeded for Firefox installations
cognitiveservices.azure.comImmersive ReaderUsed by the Immersive Reader feature
translate.googleapis.comTranslationUsed by the translation feature

How to Whitelist

The exact steps depend on your firewall or content filter. Here are the general steps:

  1. Log into your firewall, proxy, or content filter admin panel.
  2. Find the URL or domain whitelist/allow list section.
  3. Add the required domains listed above.
  4. Save your changes and test by visiting https://engine.helperbird.app from a managed device.

If you use Google Admin Console to manage web filtering, add these domains to your URL allow list under Devices > Chrome > Settings > Users & browsers > URL Blocking.

Troubleshooting

Helperbird is installed but not activating:

  • Make sure engine.helperbird.app and api.helperbird.com are not blocked.
  • Check your proxy or SSL inspection settings. Some proxies can interfere with extension communication.

Emails from Helperbird are not arriving:

  • Check your spam or junk folder.
  • Make sure helperbird.com is allowed in your email filtering system.

Immersive Reader or Translation not working:

  • These features use third-party services (Microsoft Azure and Google Translate). Make sure the optional domains above are not blocked.

Related Guides

Need Help?

If you are having trouble getting Helperbird to work behind your firewall, reach out to our support team and we will help you get it sorted.

More help articles

What People Are Saying

Join over 1,000,000 people who use Helperbird every day.

Read All Reviews

I have been a user of Helperbird for the past year or so and a huge fan of the work Robert has done. I have switched from Chrome to Firefox and glad this here too. 5/5. Can't wait for Voice Typing support

Damon Robin

Damon Robin

Firefox user

I love Helperbird!!! It's very user friendly from someone who has learning challenges because of ADHD and Dyslexia.There are so many useful features and new updates.

Entertainment Studio

Entertainment Studio

Helperbird user

So far ive got nothing but amazing things to say about this extension. It helps everyday life so much!

Michael Thompson

Michael Thompson

Helperbird user

This extension has been an absolute lifesaver. I have that fantastic combo of ADHD and Dyslexia while trying to go through college. I have difficulty keeping letters in order, seeing the gaps between words, and with ADHD on top, I lose focus A LOT. The immersive reader has been my new best friend. It drowns out the rest of the content on the page, changes the font to something I can read, and highlights the word as it reads to me. My eyes are forced to keep going in the right direction. I can slow down and pay attention to what I'm reading. I don't even have to go back and read the same paragraph 5 times to understand it! The screen overlay has been outstanding for eye strain and being able to distinguish between words and spaces. The custom font and spacing for research articles have been an enormous advantage! I can actually read the research papers now and not have this daunting 2 column fine print page to squint over.All around, this has been the best purchase I've ever had. I use this every day, with every assignment. I don't even struggle with story-based questions anymore. The immersive reader helps me read, listen, and understand the question all at once. I am still exploring what I can use this with and how it can make my academic career, and I keep getting impressed with every new way I find to use it. Seriously, try it out. You won't regret it at all. Even if you don't have dyslexia or ADHD, just try it out. You might find that it helps you understand the content you're trying to learn even better!

Mason Hunter

Mason Hunter

Helperbird user

I am getting such great support from Robert. I enjoy working with him. He answers my questions very quickly. Thanks so much for your great support and a great product.

Terry Martin

Terry Martin

Assistive technology specialist

The free version of this is so great and helpful to a LOT of people...but the upgraded version is next level:)

Mia Laudato

Mia Laudato

Helperbird user

Helperbird logo: Stylized owl with large yellow eyes and a beige face, against a green background.

Download Helperbird

Make browsing easier and more accessible with tools like Text to Speech, Immersive Reader, and more.

Get Helperbird

Available on all your favorite browsers and platforms

Browsers

Chrome Edge Firefox Safari

Apps & Add-ons

Google Docs Google Slides iPad iPhone

Browse Helperbird