Set Helperbird JSON Policy for Individual Users

This guide shows you how to apply Helperbird's JSON policy for just one user in your Google Workspace. This is perfect for testing before rolling out to everyone, or when only specific users need Helperbird.

Before you start: You'll need administrator access to the Google Admin Console and Helperbird's extension ID: ahmapmilbkfamljbpgphfndeemhnajme

Adding Helperbird for the User

Step 1: Access User Settings

Log into admin.google.com and go to Devices → Chrome → Apps & extensions → Users & browsers. In the left panel, select the specific user you want to configure (not an organizational unit).

Step 2: Add Helperbird

If Helperbird isn't already listed for this user, click + and select Add from Chrome Web Store. Search for Helperbird or paste the extension ID: ahmapmilbkfamljbpgphfndeemhnajme

Step 3: Set Installation Policy

Set the Installation policy to Force install (recommended) so the extension installs automatically for this user. Click Save, then click on the Helperbird tile to open its settings.

Tip: Force install ensures the user gets Helperbird without having to install it manually.

Applying the JSON Policy

Step 1: Open the Policy Editor

In the Helperbird settings panel, find the Policy for extensions section (it might also be called "Additional settings" or "Extension settings"). Click Edit or Add to open the JSON editor.

Step 2: Paste the JSON Policy

Copy and paste this JSON, replacing YOUR SUBSCRIPTION KEY with the actual subscription key for this user:

{
  "subKey": {
    "Value": "YOUR SUBSCRIPTION KEY"
  },
  "isAdminControl": {
    "Value": false
  }
}

Step 3: Save Your Changes

Click Save in the JSON editor, then click Save again at the top right to confirm all changes for this user.

Tip: Set "isAdminControl": true only if this user needs admin-level controls in Helperbird. Most users should have this set to false.

Verifying and Troubleshooting

Step 1: Check on the User's Device

Have the user sign into their managed Chrome browser. Helperbird should be installed automatically (check Chrome menu → Extensions).

Step 2: Test the Settings

Ask the user to open Helperbird and confirm that features tied to their subscription key are unlocked and working correctly.

Step 3: Force a Policy Refresh if Needed

If the settings don't appear right away:

• On Windows/Mac/Linux: Restart Chrome or go to chrome://policy and click Reload policies
• On ChromeOS: Sign out and sign back in, or restart the device

Common issues:

• Wrong user selected: Double-check you applied settings at the user level, not an organizational unit
• JSON formatting errors: Make sure all braces, quotes, and commas are correct
• Wait a few minutes: Policies can take a few minutes to propagate

Video Tutorial

Coming soon.

Validate Your Policy

Before deploying, use our JSON Policy Validator to check for errors, validate feature codes, and see exactly what each setting does.

Need Additional Help?

Ran into a snag while getting started? No worries at all! Just reach out to our friendly Helperbird support team, and we'll help you smooth things out in no time.